Terms of use

TT-CRM TERMS OF USE

The TT-CRM system (hereafter referred to as "TT-CRM", "Software", "Operator", "We", "Us", "Our") is designed to simplify your teamwork by merging task functionalities. Our features are accessible on our website https://www.tutam.llc. We provide tools for connecting employees, assigning tasks, and tracking their progress.

We provide our services to the User ("You") under the following Terms of Use (thence referred to as the 'Terms'). The Terms represent a legally binding agreement between TT-CRM and the Users, and it governs your usage of TT-CRM. We strongly encourage you to review the Terms carefully BEFORE registering as a User. If you disagree with any of the Terms, please refrain from installing and using TT-CRM. By starting to use TT-CRM, you acknowledge that you have entered into this agreement and agreed to abide by these Terms.

If the Terms outlined are unclear to you, you may reach out to us for additional explanations on specific provisions via feedback form.

Please note that an integral part of the Terms of Use of TT-CRM is our Privacy Policy (thence referred to as the "Policy"), which is available on https://www.tutam.llc.

The Policy regulates the way we handle your confidential information, including personal data.

The TT-CRM Terms of Use may be updated. The new version of the Terms takes effect from the moment of its publication, unless otherwise provided by the new version. The current version is always available on https://www.tutam.llc.

Definitions

1.1. "Administration" refers to the legal entity that owns the TT-CRM (TUTAM DOO, Reg.No. 21801682, TIN 113100400, 21102, Vrsacka 29, Novi Sad, Serbia), and/or the representatives who are authorized by this legal entity to manage the Service on its behalf and for its interests.

1.2. "Service" refers to a tool designed for structuring work by integrating functionalities of work tasks to improve results (thence referred to as "TT-CRM", "We", "Us", "Our", "Software", "Operator").

1.3. "User" ("You") refers to an individual who uses the Service.

1.4. "Data Items" refers to various types of files and formats uploaded by Users to the Service, as well as elements that can be created within the Software's interface (such as tasks, tags, or comments).

Terms of Use — General Provisions

2.1. Under these Terms, the User is granted access to the Software following the conditions stipulated in these Terms, and the User is entitled to utilize all functional capabilities of TT-CRM. The User also undertakes to comply with the Terms's provisions when using the Software. Any individual who registers in the Software and accepts the Terms of Use is considered a User. A contract for the use of the Software can be established with a legal entity, which does not eliminate the necessity to conclude a user agreement with each User whose access to the Software is intended to be facilitated by the legal entity.

The procedure for contract conclusion with a legal entity and the payment terms are outlined at the following address: https://www.tutam.llc

2.2. These Terms of Use serve as a contract that governs the essential conditions of agreement between TT-CRM on one side, and the User on the other.

2.3. A User can enter the agreement by accepting the conditions contained within these Terms. By registering with TT-CRM, a User is considered to have joined this agreement and is bound by its provisions and any subsequent changes or additions, without exceptions.

2.4. These Terms, along with other information about TT-CRM, is published on the https://www.tutam.llc website.

2.5. TT-CRM keeps the right to modify, supplement, or delete any provisions of these Terms of Use at any time without personally notifying the User, but with a mandatory notation of the date any modifications were made in this document, at the following URLs where it is directly posted, published, and can be reviewed by Users: https://www.tutam.llc.

2.6. The User confirms and guarantees that the use of TT-CRM will be carried out solely for purposes permitted by these Terms, adhering to its provisions, as well as the requirements of applicable law and generally accepted practices.

2.7. Within the scope of access to the Software, the following functionalities are granted to you (the volumes may vary depending on the User's status within the Software):

- Registration in the Software,

- Publication of Data Items in various formats (photo, audio, and video materials, documents, databases); in addition to the opportunity to post data items, the Software gives you the ability to manage access to specific posted items for other Software users,

- Creation of Data Items within the Software and communication with other Users: creating work tasks, assigning users to specific tasks, distributing uploaded files among tasks, writing comments, selecting statuses, and tags to characterize other Data Items.

Exclusive Rights

3.1.  Exclusive rights to the Software and its content, including but not limited to, any information, texts, graphic and sound images, photos, designs, and other materials, along with trademarks, company names, and URLs that are part of the Software, are protected not only by these Terms but also by the legislation of the Republic of Serbia and applicable international treaties governing intellectual property rights. Liability for the violation of these rights is enforced according to the current legislation of the Republic of Serbia.

3.2. The algorithms of the Software and its source codes (including their parts) are a commercial secret of TT-CRM, and their use in violation of these Terms is considered a breach of TT-CRM's rights and serves as a sufficient reason to deprive the User of the rights granted under this agreement.

3.3. The Administration guarantees that it possesses all the rights concerning the Software necessary for its placement on websites, as well as for granting Users the right to use the Software under the terms set forth in this agreement. The use of the Software does not imply the transfer of exclusive rights to the Software to the User.

3.4. These Terms do not grant Users any rights to use TT-CRM's trademarks and service marks.

3.5. By accepting the terms of the Agreement, you guarantee that your activities within the Software do not infringe upon the intellectual property rights of third parties. Use of the Software in violation of such rights constitutes a breach of the terms of use, which may serve as grounds for termination of this agreement.

3.6. The copyright holder responds to notifications of alleged infringements on intellectual property rights, and upon reviewing such information, may remove any infringing materials and/or block access to the System for users who have committed such violations.

Use of Service

4.1. To use TT-CRM, the User must go through the registration process.

4.2. During the registration process, the User is obligated to provide truthful and complete information about themselves as per the registration form and maintain this information current. The collected data includes contact details (including personal details, such as name and phone number). If a legal entity is entering into the agreement to use TT-CRM, it must provide the necessary data for such an agreement. Employees of the legal entity are also required to accept the Terms of Use, including the rules and conditions for processing Users' personal data, which are regulated by TT-CRM's Privacy Policy, available at: https://www.tutam.llc

4.3. During the registration process, the User selects the data necessary for further authorization to use the Software independently. TT-CRM reserves the right to set requirements for such data.

4.4. While using TT-CRM, the User has the right to:

- Control information posted by them within the Service, including modifying, deleting, granting, and restricting access to information for specific users

- Save and export data from the Service, provided it does not violate these Terms.

4.5. Usage limitations

- The User is obliged to immediately notify Us of any unauthorized access to the Software, or any breaches of data confidentiality used for accessing the Software. In the absence of such notification, actions carried out on behalf of the User are considered to have been performed by the User themselves.

- The User is not allowed to take actions that may lead to disruption of the Software's functioning or operation, or unauthorized access to the Software, as well as to any data uploaded to the Software by other Users, or inflicting or threatening to inflict harm on third parties, including causing material damage and/or unlawful or inadvertent disclosure of personal data to third parties.

- The use of TT-CRM must be carried out by the User strictly for lawful purposes and by lawful means, in full compliance with legislation of the Republic of Serbia.

4.6. The User bears responsibility for the content of Data Items they create or upload.

4.7. TT-CRM does not conduct a preliminary review of the content (Data Items) posted and/or distributed by the User. Posting of Data Items does not aim to collect and/or publish any other information obtained from an indefinite range of persons, including factual and evaluative judgments.

4.8. TT-CRM keeps the right to restrict a User's access to the Software, delete any data within any user account without notice, in the case of posting or dissemination of information that contradicts the legislation of the Republic of Serbia. We bear no responsibility if this may lead to future inability to restore access to the Software for the User. The right to restrict access and/or delete data arises in case of the User's clear illegality, regardless of the presence of a request to the Administration with such a requirement. In the case of unconfirmed illegality, we take temporary measures, necessary exclusively during the period until a legally significant decision is made on the disputed posting of information. We imply temporary measures in the event of requests from other persons with corresponding requirements.

4.9. The User is not allowed to use the Software in ways other than those specified in these Terms, nor to copy, sell or resell access to it. Gross violation of the Software usage rules outlined in this agreement constitutes grounds for taking measures to restrict the User's access to the Software.

Technical support

5.1.  TT-CRM provides Users with technical support on issues of Software use and peculiarities of its operation, which includes providing explanations and taking measures necessary for the Software's functioning.

5.2. Technical support is provided without the extra fees, within the functionality provided to the User following the pre-agreed commercial terms of use of the Software.

5.3. For the provision of technical support, TT-CRM reserves the right to request from the User information related to the data chosen by the User for authorization, technical specifications of the equipment, as well as any other information necessary for providing technical support.

5.4. You should personally ensure that the device on which you plan to use the Software complies with the necessary technical requirements and has a stable Internet connection.

Liabilities of the Parties

6.1. The Software is provided as is. We do not guarantee that all functional capabilities will meet the expectations of the User or can be applicable for their specific purpose.

6.2. We do not initiate or control the placement of any confidential information by the User during the use of the Software, nor do we bear responsibility for the lack of legal grounds for obtaining such information.

6.3. None of the Parties shall bear any liability for any lost profits under any circumstances.

6.4. If any technical errors are detected during the use of the Software, we will take measures to correct them as soon as possible. The Parties agree that an exact time frame for error correction cannot be established, as TT-CRM closely interact with other third-party software or operating systems.

6.5. The User is responsible for the safety of the data they use for authorization in the Software, as well as the data they upload to the Software, including all losses if the data's safety was breached due to illegal use of their data on grounds not dependent on Us.

6.7. We undertake to make every possible effort to remove outdated, false, or incomplete information from the Software, but we do not bear responsibility for the relevance, accuracy, or completeness of the information that is posted by users.

6.8. You acknowledge that TT-CRM is not responsible for: (1) offensive, defamatory, or any other unlawful activity of other users or third parties; (2) any third-party content uploaded by Users; (3) any losses caused by technical failures during the use of the Software, if they were caused by force majeure circumstances, as well as any case of failures in the operation of telecommunication, computer, electrical or other related systems; (4) improper operation of the Software in the absence of necessary technical means for its use by the User.

6.9. Disputes arising between You and a third party in connection with access to the Software are resolved by You following the legislation of the Republic of Serbia. TT-CRM does not verify the grounds for legal relations between Users, as well as Users and third parties, and do not resolve disputes between them.

6.10. If any violation by the User of the rules set out in these Terms, we reserve the right to take measures aimed at identifying and stopping the violation at our discretion and without any notifications, including implementing the block and/or deletion of the User's data, in the manner provided for in clauses of this agreement.

6.11. In order to verify compliance by the User with the Terms of Use, as well as to detect, prevent, and limit actions violating the conditions of this agreement, we use technical means to protect copyright.

6.12. Violation of the Terms by the User entails liability as provided by the legislation of the Republic of Serbia.

6.13. Disputes between the User and the Administration on the provisions of these Terms, as well as the application of these provisions, are resolved by applying a mandatory pretrial (claim) procedure. You can send us a claim and/or enter dispute resolution with us through negotiations via feedback form.

Term of the agreement, amendments, and termination of the agreement

7.1. For all matters not regulated by these Terms, the Parties are guided by the current legislation of the Republic of Serbia.

7.2. We keep the right to change these Terms unilaterally by posting the amended text on the Internet at https://www.tutam.llc. By continuing to use the Software, the User confirms their agreement with the Terms of Use in the version valid at the time of actual use of the Software.

7.3. We have the right to terminate this agreement unilaterally, by notifying the User at least one calendar month in advance, without reimbursing the cost of the license or any expenses, or losses.

7.4. We have the right, unilaterally, without prior notice or explanation of the reasons, without compensating for the cost of the license, any expenses, or losses, to refuse to execute the agreement by terminating access to the Software in full or in a part, in the cases such as:

(1) violation by the User of the provisions of the Terms

(2) termination or alteration of the conditions for the provision of third-party software, services, and technologies used for the Software's operation

(3) changes in current legislation or other regulatory legal acts affecting the operation of TT-CRM and/or our affiliated entities, making access to the Software impossible or overly complicated

(4) occurrence of force majeure circumstances.

7.5. Upon termination of this agreement, the User is obliged to completely stop using the Software.

7.6. In case if individual provisions of these Terms are recognized invalid by a court or the legislation of the Republic of Serbia, this agreement continues to operate in the remaining part, up to making changes to it and posting the updated version of the Terms by us.

7.7. These Terms applies to all updates provided to the User, unless new Terms or amendments to the existing Terms are offered for review and acceptance when updating the Software.

Contact Information and Notifications

Inquiries regarding the Terns of Use and technical support are accepted via feedback form.